Tagged: Wine and Spirit Education Trust
July 6, 2011
Having sold Bells Stores to Sainsbury and bought local Chapters Hotel in Stokesley, Steven has applied the same principal of investing in staff training and development to enhance the customer experience and retain a local, educated and enthusiastic team. It is this forward thinking which led Chapters to become one of only 3 places in the North East to be allowed to run Wine and Spirit Education Trust courses.
Steven himself even gained a qualification in wine to help him better understand the challenges faced by his team and how best to over deliver versus customer expectations.