July 6, 2011
Having sold Bells Stores to Sainsbury and bought local Chapters Hotel in Stokesley, Steven has applied the same principal of investing in staff training and development to enhance the customer experience and retain a local, educated and enthusiastic team. It is this forward thinking which led Chapters to become one of only 3 places in the North East to be allowed to run Wine and Spirit Education Trust courses.
Steven himself even gained a qualification in wine to help him better understand the challenges faced by his team and how best to over deliver versus customer expectations.
November 22, 2010
Chapters Hotel & Restaurant won the highly acclaimed Flavours of Hambleton Restaurant of the year award for the fourth year running as well as picking up the Outstanding Achievement Award.
Steven Bell, Owner of Chapters Hotel and Restaurant would like to thank both the team and our customers for the success. When we won it last year we thought it would be hard for the Judges not to find another restaurant to win the award .So to win it for a fourth year in a row was WOW. We work consistently hard at delivering Great Food and Customer service. “Everyone plays their part in the team to ensure we meet these expectations”.The Front of House, the Hotel, Reception Our creative Kitchen brigade and not forgetting the Chambermaid the team that the customer rarely sees. (more…)
February 12, 2010
Yorkshire Life magazine recently joined us at Chapters for our “fun” lunch menu.
“A culinary adventure – Yorkshire Life Lunch
CHAPTERS, STOKESLEY, NORTH YORKSHIRE
An innovative chef creates a meal with a difference.
There was more than a hint of fun about the menu at this month’s Yorkshire Life lunch. No one expected sausage roll, chips and beans or even boiled egg and soldiers at an award winning fine dining restaurant such as the one at Chapters Hotel in the market town of Stokesley, North Yorkshire. The welcome was traditional enough, and was made special with a glass of sparkling wine before guests sat down for what turned out to be a delicious six-course adventure. (more…)
February 23, 2009
Simon Ward, Food correspondent for Now & Then Magazine writes:
When Chapters Hotel and Restaurant was put on the market, the rumours began to fly. We were told this historic listed building was going to be turned into flats, or was it offices? Happily Steven Bell had other ideas and thanks to his investment, the buzz has returned to this popular Stokesley venue. (more…)
September 23, 2008
Chapters which is owned by local businessman Steven Bell was recently named Restaurant of the Year at the Flavours of Hambleton Awards.
The establishment also received runners-up accolades in the Restaurant of the Year (Special Occasion) category at the Yorkshire Moors and Coast tourism Awards and the Yorkshire Life Food & Wine Awards. (more…)
February 2, 2008
Food and drink is a key player in the tourism industry – it is well known that having good places to stay, eat and drink leads to more visitors.
Last year tourism brought a massive £121.45 million into Hambleton – with the food and drink industry accounting for £21.29 million of it. And that segment rises year on year.
But it is not all about tourists – it is also important that the district provides top class facilities for our residents. They want good places to eat and drink too – and there is a real hunger for menus offering local dishes. (more…)