The Chapter’s Team
Meet The Team
Steven Bell, Owner
Prior to buying Chapters Hotel in March 2005, Steven and his father, Les Bell, owned the North East convenience chain Bells Stores. Steven is a widely experienced retailer having worked from the shop floor to the controlling role within one of the country’s biggest independent convenience retail businesses, which they subsequently sold to Sainsburys Plc in 2004.
He was the youngest National Chairman of the Association of Convenience Stores (1990 – 2000).
As well as Chapters Hotel, he operates a shopfitting business called Newman Scott, which has been running for 21 years with brands such as Austin Reed, Chelsea Football Club, Hugo Boss and Rockcliffe Hall Golf Club to name a few. Click here to view website
Steven also owns a designer clothing company, The House, with his brother Peter. They have two stores; one in Yarm and one in Harrogate.
Tonio Camilleri, Hotel & Accounts Manager
Tonio organises and maintains the accounts for the hotel. His knowledge of business spans decades, with him owning his own store in his home country in Malta. Tonio enjoys the finer things in life especially Wine – his love of Wine shone through when he undertook the WSET Wine Course, achieving a merit! Tonio also holds a Personal Licence for the Hotel and has had Fire Warden Training.
Victoria Vassallo, Head Chef
She trained under two Michelin starred chefs and was voted Malta’s best chef in a British Airways poll. Victoria is involved in all aspects of the Restaurant in order to ensure the smooth running of Chapters, and keeps her finger firmly on the pulse for innovative recipes. Between Victoria and Ian, they run the Restaurant here at Chapters Hotel ensuring all our customers enjoy their time with us.
Rachel Power, Marketing & Events, HR & PA Support & Reception Manager
Rachel has worked for Steven for over 17 years, moving over from Bells Stores to Chapters Hotel. Rachel’s eye for detail and efficient time management for events ensures all the Marketing & Functions are word perfect. Rachel’s education is to degree level and she has also undertaken a Postgraduate Certificate in Business Management at IGD.
Rachel is the main point of Contact for all Functions. Her role is to ensure that the guests have a superb day without any stress! Rachel ensures that all the functions are organised. She also looks after the Reception and Chambermaids making sure the staffing needs are sorted and the hotel is always looking it’s best!
Ian Turner, Senior Sous Chef
Ian has worked for Chapters since Steven & Dawn took over in 2005, moving up through the ranks in the kitchen. Ian is involved in all aspects of the Restaurant in order to ensure the smooth running of Chapters, and keeps his finger firmly on the pulse for innovative recipes. Between Ian & Victoria, they run the Restaurant here at Chapters Hotel ensuring all our customers enjoy their time with us.
Diane Busuttil, reception
Diane has worked for Chapters since Steven & Dawn took over in 2005. Her friendly & experienced nature puts guests at rest when making reservations for the hotel or restaurant. All receptionists undertake Computer training and NVQ level 1 & Level 2 in Customer Service. Diane, just like the rest of the Chapters team has also had Fire Warden Training