The Chapter’s Team

Meet The Team

Steven Bell, Owner

Prior to buying Chapters Hotel in March 2005, Steven and his father, Les Bell, owned the North East convenience chain Bells Stores.  Steven is a widely experienced retailer having worked from the shop floor to the controlling role within one of the country’s biggest independent convenience retail businesses, which they subsequently sold to Sainsburys Plc in 2004.

He was the youngest National Chairman of the Association of Convenience Stores (1990 – 2000).

As well as Chapters Hotel, he operates a shopfitting business called Newman Scott, which has been running for 21 years with brands such as Austin Reed, Chelsea Football Club, Hugo Boss and Rockcliffe Hall Golf Club to name a few. Click here to view website

Steven also owns a designer clothing company, The House, with his brother Peter.  They have two stores; one in Yarm and one in Harrogate.


Victor Vassallo, General Manager

Victor brings to the company the passion, ensuring smoothness of service throughout the hotel & restaurant.  Victor’s knowledge of the industry enables him to keep all his staff on their toes, ensuring that all guests visiting are treated like V.I.P.s.  Victor is the main point of Contact for all Functions. His role is to ensure that the guests have a superb day without any stress!


Victoria Vassallo, Head Chef

She trained under two Michelin starred chefs and was voted Malta’s best chef in a British Airways poll.  Victoria is involved in all aspects of the Restaurant in order to ensure the smooth running of Chapters, and keeps her finger firmly on the pulse for innovative recipes.


Tonio Camilleri, Hotel & Accounts Manager

Tonio organises and maintains the accounts for the hotel.  His knowledge of business spans decades, with him owning his own store in his home country in Malta.  Tonio enjoys the finer things in life especially Wine – his love of Wine shone through when he undertook the WSET Wine Course, achieving a merit! Tonio also holds a Personal Licence for the Hotel and has had Fire Warden Training.


Rachel Power, Marketing & Events, HR & PA Support & Reception Manager

Rachel has worked for Steven for over 17 years, moving over from Bells Stores to Chapters Hotel.   Rachel’s eye for detail and efficient time management for events ensures all the Marketing & Functions are word perfect. Rachel’s education is to degree level and she has also undertaken a Postgraduate Certificate in Business Management at IGD.

Rachel  & Victor are the main points of Contact for all Functions. Their role is to ensure that the guests have a superb day without any stress!Rachel works along Victor ensuring that all the functions are organised.  She also looks after the Reception and Chambermaids making sure the staffing needs are sorted and the hotel is always looking it’s best!


Diane Busuttil, reception

Diane has worked for Chapters since Steven & Dawn took over in 2005.  Her friendly & experienced nature puts guests at rest when making reservations for the hotel or restaurant. All receptionists undertake Computer training and NVQ level 1 & Level 2 in Customer Service. Diane, just like the rest of the Chapters team has also had Fire Warden Training


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