Thank You, Comments & Reviews

At Chapters we pride ourselves on our level of service and quality. Please find below some comments from guest and customers.

The majority of our reviews are posted on TripAdvisor


Brilliant Time

Hi all,
Yes we had a brilliant time on Saturday, thank you so much for everything. All the staff were great and on hand at all the right times, and the food was lovely. All our guests had a great time too.

Thank you so much to you all especially Zak for organising everything, especially the setting up you did before hand. Can’t think of anything negative… sorry!
We look forward to seeing you all again soon when we come by for a meal.

Thanks again and best regards,


Fantastic Service

“Last Wednesday evening, 8th June, I booked a table for 2 in the restaurant, or so I thought, for my wife’s birthday. We have been several times before and on every occasion have had a fantastic dining experience in the restaurant, but are definately not regulars. When we arrived we were told tat we would be eating in the bistro as the restaurant is closed on quiet nights. This came as a huge disappointment to us and we decided that we would leave. We made our intentions clear to the manager, as we later found out, but after much persuasion we decided to stay. They selected a nice table for us in a quiet corner of the bistro and dressed it as per the restaurant, table cloth, restaurant chairs etc etc. The service we received was truly excellent and the food was fantstic, as expected. In my opinion your team went that extra mile to make our night memorable, putting themselves out, yet remained friendly and respectful at all times. We were so glad we were persuaded stay and just to finish off a perfect night my wife was presented with a plate adorned with “Happy Birthday” and chocolates with our coffees. You really did make it a special evening for us and for that we would just like to say thanks and we will definately be coming again soon.”

Neil and Linda Cairney

“Hi Chapters

Just wanted to thank you and your staff, we totally enjoyed ourselves last night in your restaurant, the food as usual was outstanding along with the service.

Your waiters and waitresses are an absolute credit to your team, many thanks for making marks birthday evening so nice.


Ali Bland”

“Hi Chapters,

The meal on Saturday was fantastic thank you, it was my first time at Chapters and will definitely becoming back again.

Many thanks
Richard Keenlyside

“Dear Steven,

This is just a short note to thank you and your staff for a wonderful evening at Chapters.

My son (the “other” Steve Bell), the recipient of a complimentary voucher which you kindly upgraded when I had an unfortunate night at Chapters, myself and our paying companion finally took advantage of our vouchers on Saturday 5th Feb.

The staff were very friendly, efficient and attentive; the food was excellent (Stephen, trying venison for the first time, was particularly impressed, and remarked that it couldn’t have been cooked more to his liking), and all in all it was a night to remember.

Many thanks to all concerned”

Andy Bell

“My husband and I would like to thank you very much for the enjoyable evening you gave us in January. We were very impressed with the professional way you handled our complaint and dealt with my husband’s  very specific requests for plain cooking on the night we returned. We have no hesitation in recommending your hotel to others and may return ourselves for a special occassion in the future”

Janet Sanders

“I would just like to say thank you to everyone at Chapters for their hospitality and helpfulness during my last two snow bound visits .  Everything from a charger for my blackberry; to good humour on a cold night in the bar; to an extra push to get my car out the snow!  Nothing was too much trouble. Thank you all very much”

Mark Ridge

“I have been staying with relatives in Great Ayton for the past week. On the evening of Tuesday August 17th. , they entertained my partner and me to dinner at Chapters. We had a superb evening, from the Senior Waiter’s greeting to our departure. The waiter’s ‘performance’ was excellent ; from the offering of the menu through to the end of the evening he was charming, friendly and very attentive without being the least intrusive. He cleared the table regularly, refilled our glasses, cleaned the table after each course and served the meal very professionally assisted by his equally able partner. I’ve no idea of their names but they should be commended highly.

As for the cuisine, you evidently have a superb chef. The menu was very imaginative and superbly cooked and presented.10 /10 to him. I don’t come up to North Yorks very often; however, when next I do I shall certainly look forward to dining at Chapters again. Many thanks”

Antony Howard (Eastbourne)

“Hello Steven,

Just wanted to pass on compliments to you about this evening’s meal at Chapters.

Kate and I just wanted a relaxed evening, and some comfort food.
From walking in, to leaving at end of evening was a delight.

We did just have a main course, but all the food passing by to other tables looked superb.
What brilliant people you have there. Your team have such a good eye for detail and how to look after people.

Please pass on our thanks to all.
Hope you and family are keeping well.

Kind regards”


“Hi Chapters
just wanted to say thank you for the exceptional service and food you provided for our meal to celebrate Aidan’s first holy communion.
From accommodating our menu requests, the service on the day and beautiful food, we could not have asked for more.
All our friends and family really enjoyed themselves and were really impressed with the lunch.
Thanks again and kind regards”

Michelle Twohig


Sarah and I very much enjoyed our stay at Chapters. The hospitality and food were of course first rate and we appreciated in particular the attention to detail which your team showed.

Thank you so much for your generosity (and Peter’s!) in making this gift available. I am glad that I ‘won’ it and look forward to the next time that we can stay at Chapters. Needless to say I will be delighted to recommend highly both Chapters and The House to friends and colleagues.

Thanks again”

Steven Berry

“I did the Gourmet room and dinner special yesterday. I must take this opportunity to compliment in particular the restaurant staff, for their amazing service. This is about the 6th visit and the quality of the food is still exceptional but most of all the staff are friendly, professional and have a lot of attention to detail and more so knowledge of the food and maybe what the customer wants. Your team is of an outstanding class. Adam was very on the ball and his timing was perfect, I continue to recommend Chapters to everyone I know and can just say I cannot wait till my next visit.Very well done!”

“Hi Chapters,
Just want to say we had a great time.
The food was excellent and all the staff were professional/efficient/friendly.
Zak looked after us very well and did a great job.
We all really enjoyed it and would happily do it again.
Please pass on our compliments to your staff, I am sure we will be seeing you again before too long

Brian Bielby

“Hi all at Chapters

Sorry that this email has been so long in coming, but I just wanted to say a big thank you to you and all your staff, who helped to make my 40th Birthday Party on 21st August such a success.
All my guests were astounded by the quality of the food and frendliness of the staff, and thought the garden area was the prefect location for the event.
We will all certianly think of Chapters first for future events.
Please feel free to send me any details of future events at Chapters as I’m sure we would love to attend.
Once again, many thanks”

David, Michelle and Poppy Sigsworth

“Hi Chapters,

Just a quick one to thank you again for a wonderful day.  Marie and I enjoyed it as did all of our guests.  We both really appreciated your input from the start but on the day you and your team were so efficient and worked very hard but very quietly in the background to ensure it all went according to plan.  Please pass on our most sincere thanks to all of the team at Chapters, many of our guests commented on the excellent service.  Especially the guys behind the bar who were tormented by kids and, later in the night, a few guests who’d had one too many!  Marie and I thanked your chef in person, although I’m not too sure how much sense I made at that point in the evening.

Take care and see you at some point in the future, no doubt.

Emma and Marie

“Hi Chapters,

Dad asked me to drop you a line. As you know they had a meal with you on Friday night. He just wanted to say it was the best meal and service he has had in years. They say they are going to stop going to the Tontine and Estbeck House from now on and just come to you. He is already organising a night out there for ten of their friends so that shows you how good they thought it was.

Thanks for making it so special for them”

Kind regards
John Graham

“Dear Mr Bell

Lunch - Saturday 11 December 2010

A big thank you to your hotel manager, for his work last Saturday.  The service was warm, professional and slick (down to your waiting staff having taken the trouble to remember the menu choices of our guests);  the food was exceptional (good quality and beautifully presented);  the ambience was perfect – with even a festive Christmas tree having been put up that morning.

They went out of their way to make things smooth for us.  They constantly attended to all the finer details, yet had an air of calm and confidence – making it all seem effortless (which I know it wasn’t!)  They patiently accommodated our live music, and little details like our own Christmas crackers and name plates on the table, which made the day very special.  We were on a tight budget and you worked with us to provide something we could afford.  In spite of this, it was top quality - first rate!

Please pass on our appreciation to your team for making it just perfect.  And we’ll certainly be back – as will our friends no doubt!”


Helen and Stewart McGreskin

“Hello mate,

Just a quick note to thank you for everything on Saturday night.
We all had a great time and have spent the last couple of days comparing stories.
Sorry about the noise, music and whatever else we did.

Thanks again”



Thank you sooo much for the delicious Xmas Lunch.  We all enjoyed it! It was just such a shame we had to rush back to work………

Well Done to you all!


Jill Page

I promise to be a bit better organised next time and to give you and your staff a little more notice with the pre orders! Can you pass on my thanks on behalf of all those attending last night to your staff? As ever the food was excellent and the service outstanding. I hope we didn’t cause you too much work!

For more information or to discuss your experience at Chapters with a member of out team please contact us on 01642 711888.

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